Essential guide to mediation practice
- 8 hrs
- Start Any Time
- Interactive
- From $599.00
- ID132_PSKA
Essential guide to mediation practice
Mediation has become one of the most trusted and widely used forms of dispute resolution; valued by clients for its flexibility, confidentiality, cost-effectiveness and focus on practical outcomes rather than adversarial win-lose results.
Parties are increasingly drawn to mediation because it gives them voice, control and the opportunity to preserve relationships, while courts and institutions continue to promote it as a preferred pathway for resolving disputes.
This comprehensive mediation bundle provides a structured, end-to-end guide to mediation practice - from the critical decisions made before a mediation even begins, through to conducting the mediation itself and guiding parties toward resolution.
Developed with Linda Kochanski AM, this bundle equips participants with the professional judgment, practical skills and ethical grounding needed to practise mediation with confidence.
What this bundle covers
- Pre-mediation processes: intake and assessment
- Build the skills to conduct effective intake interviews, assess whether mediation is appropriate, identify risks and ethical considerations, and determine when mediation should - or should not - proceed.
- How to prepare for mediation
- Develop a structured approach to preparing parties, selecting appropriate mediation models and modes, and working effectively with lawyers, representatives and third parties.
- Conducting a mediation
- Observe a full mediation broken down into four distinct stages through a professionally filmed session where you can analyse mediator techniques in real time.
- Negotiation, resolution and agreement
- Strengthen your ability to support collaborative negotiation, document outcomes clearly and ethically, manage partial resolutions, and conclude mediations with professionalism.
Designed for:
- Practising mediators seeking to refine their process, sharpen decision-making and deepen confidence across every stage of mediation
- Lawyers and professionals considering mediation as a career pathway or additional practice area
- Family dispute resolution practitioners and dispute resolution professionals wanting a structured, practice-ready framework
- New and emerging mediators looking for a comprehensive, skills-based foundation developed by an industry leader
This bundle offers a practical, credible and professionally grounded taste into mediation - and a powerful refresh for those already practising.
INCLUDED COURSES
Reaching resolution in mediation demands structured negotiation, careful framing of options and disciplined follow-through.
This program focuses on how mediators guide parties through negotiation, support realistic agreement-making, and bring mediations to a clear and professional close.
You will examine how to document outcomes with clarity, manage partial resolutions constructively, and maintain professional momentum after mediation concludes.
This course also reinforces reflective practice and sustainable professional growth, strengthening confidence in handling the final phase of mediation with purpose and integrity.
You will learn how to:
- Support collaborative negotiation and overcome resolution barriers
- Draft clear, ethical and enforceable heads of agreement
- Manage partial or non-resolution outcomes constructively
- Reflect on practice, apply follow-up strategies and support self-care
Designed for:
- Practising mediators handling complex or challenging outcomes
- Mediators developing agreement-drafting confidence
- Professionals focused on sustainable mediation practice
Complete this course to earn 2 CPD units within the mandatory CPD category of Professional Skills.
Course Structure
- Pathways to resolution
- Documenting outcomes
- Managing partial agreesment or non-resolution
- Post-mediation practice
Complete this course to earn 2 CPD units within the mandatory CPD category of Professional Skills.
Practitioners holding WA practising certificates are not eligible to earn CPD points for this course.
A mediation rarely unfolds in a straight line; it moves through identifiable stages that require different skills, judgment calls and interventions from the mediator.
This program takes participants inside a complete mediation, using a pre-filmed session to examine the process across four key stages:
- Managing the top triangle
- Facilitating exploration in the bottom triangle
- Using private sessions with purpose, and
- Guiding negotiation toward agreement.
Supported by targeted written resources, the program translates theory into practice, allowing mediators to observe techniques in action and understand how effective decision-making shapes outcomes in real time.
You will learn how to:
- Set expectations, establish common ground and prioritise issues
- Facilitate constructive dialogue and manage difficult interactions
- Use private sessions strategically and appropriately
- De-escalate conflict, manage impasses and apply LARSQ techniques
Designed for:
- Practising mediators refining facilitation and process control skills
- New mediators building confidence in live mediation settings
- Professionals seeking practical tools for managing conflict dynamics
Complete this course to earn 2 CPD units within the mandatory CPD category of Professional Skills.
Course Structure
- Managing top triangle
- Facilitating bottom triangle
- Effective use of private session
- Managing emotion and impasse
Complete this course to earn 2 CPD units within the mandatory CPD category of Professional Skills.
Practitioners holding WA practising certificates are not eligible to earn CPD points for this course.
Preparation is where mediation momentum is built - or lost. This course focuses on the mediator's role in shaping effective preparation, from selecting appropriate models and modes to working constructively with lawyers, representatives and third parties.
Whether you are already mediating or preparing to enter practice, you will develop the skills to help parties arrive informed, supported and ready to engage. Strong preparation not only improves outcomes but reinforces mediator neutrality, role clarity and procedural fairness throughout the mediation process.
You will learn how to:
- Assess the most suitable mediation model, structure and mode
- Prepare and resource parties while managing expectations and goals
- Work effectively with lawyers and representatives
- Maintain role clarity and ensure all voices are heard
Designed for:
- Mediators seeking to refine preparation and process design skills
- New mediators learning how to work with represented parties
- Practitioners aiming to improve engagement and procedural fairnes
Complete this course to earn 2 CPD units within the mandatory CPD category of Professional Skills.
Course Structure
- Mediation models, modes and structure
- Preparing parties for mediation
- Working with lawyers, representatives and third parties
Complete this course to earn 2 CPD units within the mandatory CPD category of Professional Skills.
Practitioners holding WA practising certificates are not eligible to earn CPD points for this course.
Strong mediation outcomes are shaped before a mediation ever begins. This course focuses on the critical pre-mediation phase, equipping mediators with the skills to conduct effective intake interviews and assess whether a dispute is suitable for mediation.
You will learn how to gather relevant information, identify risks, test readiness, and make sound professional judgments about whether mediation should proceed.
By strengthening your intake and assessment capability, you lay the groundwork for ethical, appropriate and effective mediation processes that serve both parties and the profession.
You will learn how to:
- Conduct structured intake interviews using effective communication techniques
- Assess mediation suitability, risks and appropriate models
- Apply ethical and professional standards to intake decisions
- Manage expectations around roles, confidentiality and process
Designed for:
- Practising mediators seeking to strengthen intake and assessment frameworks
- Lawyers, FDR practitioners and professionals transitioning into mediation
- Mediators wanting to improve ethical decision-making and risk management
Complete this course to earn 2 CPD units within the mandatory CPD categories of Professional Skills and Ethics and Professional Responsibility.
Course Structure
- Intake/pre-mediation interview
- Access suitability
- Ethical and professional considerations
- Managing party expectations
Complete this course to earn 2 CPD units within the mandatory CPD categories of Professional Skills and Ethics and Professional Responsibility.
Practitioners holding WA practising certificates are not eligible to earn CPD points for this course.
I found this course quite challenging, but have learnt much more about the practical part than I ever did during university.
On-demand CPD Learner
Straightforward. Easy to understand.
On-demand CPD Learner
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If so, and you’re not a WA practitioner, you should claim 1 unit for each hour of participation, not including breaks.
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